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I missed the delivery of my order today. What should I do?
Will the delivery be tried again if I'm not able to collect my order the first time?
The delivery of my order is delayed. What should I do?
What should I do if my order is approved but hasn't been shipped yet?
Can I take the shipment after opening and checking the contents inside?
How do I know my order has been confirmed?
How quickly can I get my order delivered?
My order has reached the nearest delivery hub, but why isn't it out for delivery yet?
Why can't I track my order even though it has been shipped?
What should I do if I don't get the invoice for my order?
Will my product be installed by the brand or Shps4C? If it is installed by Shops4C, will it affect the warranty of the product?
How will my order be delivered?
Why is the 'Cash on Delivery' payment mode not available at my location?
Where can I find the seller's returns policy?
How can I place an order?
I have a complaint about the courier executive who came to deliver my order.
What should I do if a service centre denied my request to repair the product?
Can I get my order delivered faster?
How is a 'business day' different from a regular day?
What is the estimated delivery time?
How can I order for large quantities of the product as part of a corporate order?
How can I label my saved cards?
How many cards can I save on Shops4C?
I had opted to save my card at the time of payment but my card was not saved. Why?
I typed an incorrect card number by mistake when adding my card. How do I correct it?
Is it safe to save my cards on Shops4C?
What card information does Shops4C store?
What is a 'card label'?
What is the 'Save Card' feature?
How does Shops4C prevent card fraud?
Can I pay with any Credit card?
Can I use any Debit Card to pay for my order?
Can I use the Cash on Delivery payment option for every product I buy on Shops4C?
Can I use Credit/Debit Card or Netbanking to pay on shops4C through the Shops4C app?
How can I get the 3D Secure password for my Credit/Debit Card?
How can I pay for my order?
What is Cash on Delivery?
Cancellations and Returns
If I request for a replacement, when will I get it?
Which products are not eligible for returns?
Can items be returned after the time period mentioned in the seller's Returns Policy?
Do I have to return the freebie when I return a product?
How do returns work?
I see the 'Cancel' button but I can't click on it. Why?
How long does it take to cancel an order?
What should I do if I have an issue with my product after the return period?
How can I return or exchange an item?
When is a return of an item not possible?
How will I get my refund for returning an item I paid for with Cash on Delivery?
How can I know the status of my refund?
I ordered a wrong item. Can I return it?
What should I do if I find the package open or tampered on delivery?
Can I change the address for the pick-up the of item(s) in my order?
Why have I been asked to ship the item?
What is the pickup process?
I've still not received the refund in my bank account.
Why do I see different prices for the same product?
Is installation offered for all products?
Is it necessary to have an account to shop on Shops4C?
Do sellers on Shops4C ship internationally?
Will I get a wall mount for my television in the box?
Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?
What does 'Out of Stock' mean?
Why does the estimated delivery time vary for each seller?
Why do I see a 'delivery charge'?
Why do I see different prices for books with the same title?
Are there any hidden charges (Octroi or Sales Tax) when I shop on Shops4C?
What is Shops4C Buyer Protection?
How does 'Instant Cashback' work?
How are items packaged?
Why are faster delivery options not available at my location?
Will my shipment be safe at the pickup store?
How will I know that my shipment has reached the pick-up store?
How can I collect my shipment from the pick-up store?
How does the pick-up store option on Shops4C work?
What should I do if my shipment is not at the pick-up store?
How to know if my area has self pick-up service?
My shipment is damaged at the self pickup store, what do I do?
Can I drop off an item I want to return at the pick-up store?
How long does it take to deliver the product after it has been dispatched?
How much do you charge for shipping the products?
My order is out for delivery, but has not reached?
What do I do if my product is delivered to the wrong address??
Why is my order not delivered within the expected delivery date?
Why have I received partial order?
Why does delivery time for the same product vary from seller to seller?
I am unable to track my shipment. What should I do?
Can I change the Shipping Address?
What is RTO?
What happens after an RTO is received by Shops4C?